A part from Corporate America
Okay, I just had to share this with everyone because it's fairly comical. I ordered one of those all-in-one fax, printer, scanner machines the other day and when I opened it there was a little tiny broken plastic part. It was like 2" x 2" and about 3 mm thick. I thought rather than sending the whole 35 lb machine back I would call the manufacturer directly and just ask them to send me this little part and I could fix it myself.
I talked to the rep and explained the part I needed. I was sure she new the exact part I needed and she said she would send me a replacement immediately. Totally cool!! Well, today Fedex shows up and the box for this part is 4 lbs and about 3 ft x 3 ft. I couldn't believe my eyes.
It turns out she sent me the entire top assembly to the printer that contains the part I needed. Okay ... that's one way to go about it I guess, huh?
The little black thing on top of the box is the part I ordered. 
Here's the actual part I needed
I'm not complaining because they actually went above and beyond helping me out, plus now I have a total replacement document feeder if I ever need it.
