A part from Corporate America
Okay, I just had to share this with everyone because it's fairly comical. I ordered one of those all-in-one fax, printer, scanner machines the other day and when I opened it there was a little tiny broken plastic part. It was like 2" x 2" and about 3 mm thick. I thought rather than sending the whole 35 lb machine back I would call the manufacturer directly and just ask them to send me this little part and I could fix it myself.
I talked to the rep and explained the part I needed. I was sure she new the exact part I needed and she said she would send me a replacement immediately. Totally cool!! Well, today Fedex shows up and the box for this part is 4 lbs and about 3 ft x 3 ft. I couldn't believe my eyes.
It turns out she sent me the entire top assembly to the printer that contains the part I needed. Okay ... that's one way to go about it I guess, huh?
The little black thing on top of the box is the part I ordered. 
Here's the actual part I needed
I'm not complaining because they actually went above and beyond helping me out, plus now I have a total replacement document feeder if I ever need it.
5 comments:
That is hilarious. Please tell me that the box was filled with packing peanuts and the item was wrapped in 20 feet of bubble wrap! LOL
haha... typical!
WOW. lol that is crazy!
well, someone has to keep the packing peanuts company in business right? haha.
Actually Jacob & Sue, it came packed with those larger air filled plastic baggies around it. Those peanuts drive me nuts because I can never get the item out w/out spilling them everywhere.
Post a Comment